Ron Zielinski is a 30+ year Customer Service Leader in the Laser and Photonics Industry, where he has created customer and business success across diverse customer segments - from Nobel Prize researchers to world class consumer electronics manufacturers leveraging complex global supply chains. Over the past 17 years Ron has led Global Customer Service for a leading Photonics Industry company (mkt cap: $4.9B) overseeing service strategies, operational transformations, steep product and service revenue growth, several acquisition integrations, global CRM implementations and a worldwide team of >500 direct employees across 15 countries. Ron is a regular presenter on topics such as Service growth, leadership, strategy and operations at Service Conferences. He routinely oversees customer satisfaction rates of >95%, annual service related revenues exceeding $350M, and first time resolution rates >90%. Ron has extensive experience in Asia, having successfully built industrial-level service infrastructure in China, Japan, S. Korea and Taiwan and having traveled to Asia regularly since 1987. Ron views business success through the eyes of customers and seeks to ensure its success is derived through strong focus on alignment of product to customer needs. Since 2014 Ron has volunteered for the Sunnyvale Sister City Organization where he nurtures his emerging Japanese language skills and oversees a novel Adult Exchange Program with the city of Iizuka, Japan.