Portfolio News: Speech Analytics Provider VoiceBase Announces Amazon Connect Integration


Today, VoiceBase, a provider of speech analytics for the cloud and a member of the Amazon Web Services (AWS) Partner Network (APN), announced an integration for Amazon Connect customers. The VoiceBase integration is designed to ingest call recordings from Amazon Connect, transcribe and analyze the content and publish the results on AWS. This integration makes it easy for Amazon Connect users to surface valuable insights from calls and make better decisions using data from their contact center. VoiceBase was one of the initial APN Partners to support Amazon Connect to deliver advanced speech analytics to a growing cloud contact center customer base.

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